In addition to providing leading edge product solutions, Groton Biosystems offers a wide range of applications support, training, and repair services. These services are aimed at providing you with all of the tools and education necessary to complete assay functions with accuracy and confidence. We'll also teach you how to use our systems to perform analysis in the most timely and cost effective manner. A number of support service contract options are available to meet a variety of budgets. Our goal is to provide a complete turn-key solution for total customer satisfaction by ensuring a high level of productivity, long after a system has been installed.

Training
A variety of on-site and off-site instrument training courses on the ARS Automated Reactor Sampling System and the GPA100 Capillary Electrophoresis System are available, as well as Media Optimization for cell culture and fermentation (proteins, amino acids, vitamins and phosphates/organic anions) applications. These courses are offered on a flexible schedule to accommodate our customers' needs and busy work schedules. Comprehensive education programs can be tailored to fit the specific experience base of the student, from a beginner to advanced techniques for the seasoned veteran. Short and long courses are available for system operation, troubleshooting and maintenance.

Preventative Maintenance Contracts
To ensure the highest level of system performance we offer a planned and controlled program of systematic inspection and cleaning. Groton Biosystems is dedicated to providing our customers with an exceptional level of technical support and service that is tailored to your specific application. Our PM program will support your organization with prompt, precise and timely customer service.

Repair Service Contracts and Supplies
The Groton Biosystems Service Team is equipped to provide customers with rapid and accurate analysis and repair of all Groton products. Service agreements range from as-needed consultations to yearly preventative maintenance plans, and all-inclusive 24/7 service programs. Each agreement is tailored to meet the specific needs of your system and application requirements. A broad inventory of lamps, filters, reagents, capillaries and replacement parts are also stocked for fast delivery to your facility.

Groton is the authorized service agent for Prince Technologies CE instruments previously sold under the Thermo Crystal name.

Compliance Validation Services (IQ, OQ, PQ)
Groton's Validation Engineering group offers a complete compliance program for all Groton instrumentation and systems. Services range from Installation Qualification (IQ) to Validation support.